Customer Service Representative

About the Role

• Location: Ascension St. John Jan Phillips Medical Center, Bartlesville, OK
• Work Schedule: Emergency Department. 6:00pm – 6:30am, Wednesday through Friday and every other Saturday.
• Base Pay Range: $14.50 - $18.99 per hour.

Key Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration.
• Answer questions with confidence, clarity, and compassion.
• Build trust with patients during stressful moments.
• Navigate diverse insurance plans and coverage details.
• Enter demographics and medical data.
• Collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Requirements & Tech Stack

• Exceptional customer service experience, communication, and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• High School Diploma or GED.
• Ability to pass a background check, drug test, and meet vaccination requirements.

Qualifications

• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• No healthcare background required; training will be provided.

What You’ll Gain

• Experience in healthcare administration & patient access.
• Exposure to revenue cycle, insurance processes, and hospital operations.
• Opportunity for growth within R1.
• A team environment focused on innovation, collaboration, and patient experience.
• Meaningful work supporting patients during urgent and emotional moments.