Medical Assistant, Care

About the Role

Performs clinical and administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse.

Key Responsibilities

• Contributes to the achievement of established department goals and objectives, and adheres to department policies, procedures, quality, and safety standards. Complies with governmental regulations and accreditation standards.
• Assists providers with patient preparation for examination, minor office procedures, and with the examination and education of patients. Supports other members of the clinical care team assuring optimal best-practice patient flow; manages variable and unpredictable patient volume throughout the workday. Provides clerical support and serves as backup for the Patient Services Coordinator or other team members as needed.
• Participates in daily team huddles to review and prepare for scheduled patient visits. Screens all patients regardless of visit type for preventative care needs, ongoing support barriers to care, safety concerns, and potential fall risk. Conducts surveillance for transitions of care, urgent/emergent care, or follow-up tasks such as retrieval of documents associated with referrals/testing.
• Conducts motivational interviews that include patient screening and/or coaching on disease management, ability, motivation to change, learning care needs, and community outreach needs. Identifies potential behavioral health needs of patients using appropriate screening tools and notifies provider of findings.
• As part of a High Reliability Organization, reports actual and potential problems concerning patients, families, and associates using established reporting protocols for MedStar Health and/or work location. Participates in performance improvement initiatives to improve care quality and safety.
• Ensures ongoing compliance with regulatory, accreditation, and quality/safety standards by maintaining and auditing temperature logs, ensuring medication supplies are current/unexpired, checking and maintaining emergency equipment, area free of clutter, and other related tasks.
• Participates in population management activities including an awareness of the populations served and engages the patient in self-management support, care/health goal setting, pre-visit planning, and the capturing of information that leads to health care improvement activities.
• Performs selected patient and laboratory testing consistent with the scope of the practice, including but not limited to Point of Care Testing, tuberculosis skin testing, electrocardiography, pulmonary function tests, and vision and hearing testing (dependent upon provider and site requirements). Removes sutures/staples after the provider has examined the patient and written the appropriate order. Documents these activities in the patient's electronic medical record (EMR) or other venues based on policy.
• Documents clinically related activities accurately in the patient's EMR; performs required patient follow-up: to include pap smears, Pb levels, HIV, mammograms, and STD's. Collects and processes specimens, completes requisitions, and documents in logbook or other applicable forms/records.
• Provides escort for patients and assists with patient discharge activities. Provides chaperoning for patients per policy.
• Fulfills infection prevention and environmental responsibilities as assigned, which may include: Light cleaning during clinic hours and cleaning of equipment. Updates appropriate records of scheduled equipment maintenance and manages drug and medical supply inventories.
• Provides telephone screening services to gather information from patients, determine appropriate disposition, and document per established telephone screening protocols.
• Under onsite provider supervision, may insert intravenous catheter for physician-initiated IV fluid therapy or administration of intravenous medications. Under direct onsite physician supervision, may insert, remove, and monitor urinary catheter for procedures and prepare and administer oral drugs and injections limited to intradermal, subcutaneous, and intramuscular. May perform phlebotomy.
• Utilizes the EMR to propose patient medication refills for provider approval. Completes requisitions for tests (if applicable). Contacts insurance companies for Pre-authorizations for patient medications and specialty referrals, including insurance authorization.
• Floats to other sites/locations within the system as appropriate and performs all duties at multiple sites.
• Attends scheduled meetings, including but not limited to regular staff meetings and training classes for safety, infection control, OSHA, CLIA, BLS, and others as required.
• Demonstrates behavior consistent with MedStar Health mission, vision, goals, SPIRIT values, objectives, and patient care philosophy.

Requirements & Tech Stack

• Medical Assistant program (completion of an accredited program preferred)
• Electronic Medical Record (EMR) system knowledge
• Phlebotomy
• Point of Care Testing
• tuberculosis skin testing
• electrocardiography
• pulmonary function tests
• vision and hearing testing
• intradermal, subcutaneous, and intramuscular injections
• IV fluid therapy / intravenous medications
• urinary catheter procedures
• OSHA, CLIA, BLS
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) from either the American Heart Association (AHA) or American Red Cross within 90 Days
• Certified Medical Assistant (CMA)-AAMA by the American Association of Medical Assistants within 1 Year
• Registered Medical Assistant (RMA)-American Medical Technologists through American Medical Technologists within 1 Year

Qualifications

• High School Diploma or GED required.
• Less than 1 year (6 months) experience working in an ambulatory care medical office or equivalent required.
• Externship in a medical or ambulatory health setting strongly preferred.
• Completed externship program at MedStar Health may be substituted for the 6 months experience in ambulatory care medical office.
• Excellent customer service/patient interaction skills.
• Clinical competency as verified within 90-day orientation period and annually thereafter.
• Basic computer skills preferred.