Commercial Card Customer Success Associate

About the Role

You are excited to utilize your background in Payments and as a trusted sales professional to make an impact. As a Strategic Supplier Specialist within the Supplier Experience Team, you will engage with suppliers to enhance their experience and promote the adoption of our commercial card solutions.

Key Responsibilities

• Conduct outbound sales calls to our Client's Suppliers to introduce and promote our commercial card solutions.
• Develop and maintain strong relationships with suppliers to ensure a positive experience and ongoing engagement.
• Identify and understand supplier needs and tailor solutions to meet those needs.
• Collaborate with internal teams to ensure seamless onboarding and integration of suppliers into the commercial card program.
• Track and report on sales activities and outcomes, providing insights and recommendations for improvement.
• Stay informed about industry trends and competitor offerings to effectively position our solutions.
• Achieve and exceed sales targets and performance metrics.

Requirements & Tech Stack

• Proven experience in a phone-based sales role
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Self-motivated and results-driven, with a track record of meeting or exceeding sales targets.
• Proficient in using CRM software and other sales tools.
• Ability to work independently and as part of a team in a fast-paced environment.

Qualifications

• Experience in the financial services or commercial card industry.
• Preferred: Experience within Payments, financial services or commercial card industry.
• Preferred: Working knowledge of Microsoft products such as Excel and Outlook.
• Preferred: Working knowledge of Salesforce.