Associate Technical Support Engineer

About the Role

Support customers using CompuGroup Medical (CGM) proprietary products by answering calls for technical support.

Key Responsibilities

• Respond to customer inquiries and monitor programs to ensure on-time, effective responses.
• Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes.
• Manage multiple open cases and provide timely updates to internal and external customers.

Qualifications

• Associates Degree or 2 years Call Center/Customer Support experience.
• Ability to pay attention to detail.
• Ability to work independently.
• Ability to handle confidential information.
• Excellent organizational and prioritization skills.
• Strong interpersonal and communication skills (verbally and written).
• Ability to work in a fast-paced environment.
• Ability to multi-task and work efficiently.