Support Specialist
Landstar
Metro JacksonvilleFresher1h agovia LinkedIn
About the Role
Landstar is seeking a Support Specialist to provide Tier 1 level technical assistance and customer service. This role is onsite in Jacksonville, with potential for Hybrid after training.
Schedule
- Training Period: Monday - Friday, 8am – 5pm
- Regular Schedule: 10am - 7pm with rotating 1/2 day on Saturdays and on-call support
Salary Range
- $17.72 - $22.15 per hour, depending upon experience
Key Responsibilities
- Serve as first point of contact for customers seeking technical assistance over the phone or email.
- Resolve tickets and incidents by determining the best solution based on the issue and details provided by customers.
- Perform remote troubleshooting using diagnostic techniques and pertinent questions.
- Route incidents to the appropriate team for additional handling when necessary.
- Walk the customer through the problem-solving process.
- Record events, problems, and resolutions.
Requirements & Tech Stack
- High School Diploma or GED
- 3 months of experience working with computers
- 6 months of customer service/support experience
- Data entry 70 KPM
Qualifications
- Organization and detail skills
- Ability to maintain a high level of customer service in a high-volume, fast-paced environment.
- Excellent oral, written, problem-solving, and listening skills.
Preferred Qualifications
- Help Desk Certified Professional certification