Medical Assistant, Endocrinology

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Key Responsibilities

• Patient Care:
• Provide competent technical and clinical services, flexing to daily needs based on CCHMC policy, best practice guidelines, and department needs.
• Assist care providers with procedures and physical exams of patients.
• Prepare patients for examination and treatment.
• Provide care consistent with the family-centered care and medical home models.
• Provide flexible, culturally competent, and responsive care to the needs of the patient and family.
• Treat families as full partners in decision-making processes regarding their child's care.
• Customer Service:
• Act as a customer advocate and strive to better meet the needs of, and support, patients and/or families.
• Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive, and conscientious manner.
• Respond quickly to parent requests and concerns.
• Provide appropriate education/information to patients and/or families.
• Collaboration:
• Work collaboratively/cooperatively with others and follow complex directions to resolve problems and achieve goals.
• Develop positive working relationships with peers/colleagues and acknowledge others' skills, experience, knowledge, creativity, and contributions.
• Share knowledge and/or provide support for team members.
• Contribute to and promote a positive and professional work environment/atmosphere.
• Data Management:
• Manage records per department policy.
• Assist with collection of data for various forms.
• Obtain consent and release of information forms when indicated.
• Maintain patient files, records, and other information.
• Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
• Laboratory Work and Testing:
• May manage specimens per protocols.
• Maintain knowledge of all routine testing processes and retrieve test results.
• Communicate normal lab results as appropriately delegated.

The Medical Assistant, with the required training, education, and demonstration of clinical competency, performs delegated clinical and administrative duties under the supervision of a nurse or licensed physician.

Qualifications

• High school diploma or equivalent.
• Graduate of a program in Medical Assisting AND No directly related experience.

OR

• Completion of a formal medical services training program of the US armed forces.

OR

• 1 year of work experience in a related job discipline.