Trust & Safety New Associate

About the Role

Accenture's Trust & Safety team helps improve the quality and safety of online content and aids platform companies in accelerating, scaling, and improving their businesses. This role involves systematically testing, evaluating, and challenging AI systems and platforms to enhance content integrity, quality, and safety.

Key Responsibilities

• Review, classify, and/or remove content, or proactively engage with content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust & Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers, according to client definitions and guidance.
• Collaborate with team members to create a comprehensive understanding of responsible AI issues based on model responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.
• Actively participate in Accenture's well-being support program, designed specifically for the Trust & Safety community.

Requirements & Tech Stack

• User-Generated Content Moderation
• Content Management
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.

Qualifications

• Any Graduation
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Note: Due to the nature of the role, exposure to objectionable or disturbing content may occur.