Associate, ML Data Operations, GO-AI Operations

About The Role

This is an operational role within the ML Data Operations team, focusing on GO-AI Operations at Amazon Robotics Fulfillment centers. The team supports Amazon Internal Fulfillment Technologies & Robotics teams by enabling automation through real-time and offline (image/video) data auditing services. A key contribution of this team is supporting fulfillment centers in maintaining inventory accuracy.

Key Responsibilities

• Watch and thoroughly understand videos of stowing actions at a fulfillment center.
• Utilize human judgment in combination with tools and resources to indicate the activity captured in the video.
• Verify or mark the location of a product through a tool while maintaining the highest level of accuracy to ensure fulfillment center stow quality.
• Perform precise and thorough video/image audits with high accuracy and speed to aid defect reduction.
• Watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity), and right/acceptable practices.
• Adhere to pre-defined break slots, spending 6.8 to 7 hours per day answering videos.
• Work in a 24x7 environment with rotational shifts, typically 9-hour shifts including breaks.
• Shift timings are subject to change every 3-4 months or as per business requirement.
• Receive night shift allowance as per applicable Amazon's work policy if working a night shift.
• Have rotational two-consecutive day offs (5-day working week with 2 consecutive days off).

Requirements & Tech Stack

• Human judgment
• Tools and resources for indicating activity in videos
• High level of accuracy
• Speed and productivity
• Right / acceptable practices
• Dedicated workspace (table, chair & sufficient lighting) if working from home.
• Laptop camera to be switched ON during virtual meetings.
• Rotational shifts (including night shifts)
• Remote teams
• Incremental targets/goals on quality & productivity
• Fast pace of implementation & consistent performance
• Incremental targets/goals on quality & productivity

Qualifications

• Willingness to work in a Non-tech role for a contract duration of 6 months.
• Ability to audit image/video/text based jobs.
• Ability to identify details from blurry, less sharp videos and provide a correct response.
• Requires high level of attention & focus on screen.
• Exceptionally good team player.
• Readiness to come to the office for a few days when required (applicable for associates working from home).
• Bachelor's degree.
• Preferred: Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.