Business Analyst

About the Role

The Junior Business Analyst will support business analysis, application configuration, process documentation, and testing activities across a growing onshore support team. Working with business users, product and application teams, and technical stakeholders, the analyst will help document requirements, track issues, support system updates, and translate business needs into clear, actionable tasks. This opportunity is suited to an early-career professional who is curious, organized, and comfortable learning new systems.

Key Responsibilities

• Gather, clarify, and document business needs, workflows, issues, and system requirements.
• Support basic application configuration, system administration, workflow updates, and technical support activities.
• Work with business users and technical stakeholders to translate requirements into actionable work items.
• Assist with process mapping, documentation, meeting notes, and follow-up activities.
• Support user acceptance testing (UAT), test case documentation, defect tracking, and business validation.
• Track issues and help troubleshoot application or process-related problems.
• Support application delivery activities using relevant SDLC and Agile concepts.
• Help maintain clear documentation of requirements, system changes, and business processes.
• Collaborate with internal stakeholders and support teams on application enhancements and operational needs.

Requirements & Tech Stack

• 0–3 years of experience in business analysis, application support, system configuration, data analysis, quality assurance, research, or a related technical or analytical role.
• Strong intellectual curiosity, eagerness to learn, and the ability to pick up new systems quickly.
• Ability to gather and document requirements, workflows, business needs, and system issues.
• Exposure to application configuration, system administration, workflow updates, or technical support.
• Strong communication skills and the ability to work with business and technical stakeholders.
• Good organizational skills, including documentation, note-taking, process mapping, issue tracking, and follow-up.
• Basic understanding of the software development life cycle (SDLC), Agile, user stories, testing, or application delivery.
• Analytical and problem-solving skills, including the ability to identify patterns, ask relevant questions, and troubleshoot issues.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to support UAT, document test cases, track defects, and assist with business validation.

Qualifications

• A bachelor's degree in a STEM field, business analytics, information systems, computer science, engineering, mathematics, statistics, biology, psychology, public health, or a related discipline is preferred.
• Academic or professional experience with R, SPSS, Python, SQL, Tableau, Power BI, or similar analytics and statistical tools is a plus.
• Internship, co-op, or entry-level experience in healthcare, health insurance, hospital operations, software support, or IT is preferred.
• Experience writing user stories, acceptance criteria, business requirements, or functional documentation is a plus.
• Exposure to healthcare applications, patient or member data, digital health, CRM, CMS, contact center platforms, or enterprise systems is a plus.
• Experience supporting configurations, permissions, workflows, forms, queues, dashboards, or data validation is a plus.
• Familiarity with SharePoint, Microsoft Teams, Jira, Rally, Azure DevOps, or similar tools is a plus.
• Experience working with offshore teams, support models, ticket queues, or application enhancement backlogs is a plus.
• Candidates based in the Midwest or Arizona are preferred, subject to approved remote-work locations.
• A bachelor's degree is preferred but not mandatory. Relevant coursework, internships, research experience, bootcamps, certifications, or hands-on experience with analytics and statistical tools may be considered in place of direct professional business analysis experience. No formal certification is required.

Contract Details

• The position is fully remote.
• Contract duration of at least six months.
• Potential for full-time conversion for strong performers.