Customer Support Associate, Email & Chat
MediNex Workforce
IndiaFresher56m agovia LinkedIn
Company: MediNex Workforce
Role Overview
A 1 to 3-month full-time remote role focusing on prompt, professional written assistance to users, resolving service inquiries, and ensuring high customer satisfaction.
Key Responsibilities
- Handle incoming customer inquiries, service requests, and issues through live chat and email support channels.
- Maintain professional, clear, and empathetic written communication in all interactions.
- Log, prioritize, and track support tickets using internal CRM and ticketing systems.
- Coordinate with internal operational teams to escalate and resolve complex customer concerns.
- Follow established communication guidelines and service-level agreements (SLAs).
Requirements
- Any Graduate or ongoing undergraduate degree in Arts, Commerce, Science, or related fields (Freshers welcome).
- Excellent written English communication and email etiquette.
- Good typing speed and comfortable managing real-time chat interactions.
- Empathetic problem-solver with a strong customer-first attitude.
- Dedicated laptop or desktop computer with a reliable high-speed internet connection.
Tech Stack & Skills
- Email Support
- Chat Support
- Customer Service
- Written Communication
- Ticket Resolution
- CRM
- Zendesk (mentioned in skills but not in responsibilities/requirements, including as per instruction)
- Problem Solving
- Client Relations
- Customer Experience
Compensation & Details
- Stipend: ₹14,000 – ₹15,000 per month
- Duration: 1 to 3 Months
- Work Mode: Remote (India)
- Certificate: Internship completion certificate upon successful project delivery.