International Banking Process Voice (UK Process)
Your Pitchh
Bengaluru0–2 yrs1h agovia Naukri
About the Role
Hiring: International Banking Process Voice (UK Process)
Employment Type: Full-Time
Location: Manyata Tech Park, Bangalore
Shift: Rotational UK Shift | 5 Days Working | 2 Rotational Week Offs
Immediate joiners preferred.
Key Responsibilities
- Handle inbound customer interactions professionally and confidently.
- Resolve customer queries with accuracy, empathy, and efficiency.
- Deliver an exceptional customer experience while maintaining service quality.
- Meet productivity, quality, and customer satisfaction targets.
- Escalate complex issues to the appropriate teams whenever required.
- Maintain accurate records of customer interactions.
Requirements & Tech Stack
- Excellent spoken English with a clear, neutral accent.
- Strong verbal communication, pronunciation, and active listening skills.
- Ability to confidently interact with international customers.
- Exceptional customer service and problem-solving abilities.
- Positive attitude with a customer-first approach.
- Comfortable working in rotational night shifts.
- Fluent English communication with minimal to no Mother Tongue Influence (MTI).
- A communication assessment will be conducted during the interview process.
Qualifications
- Undergraduate or Graduate.
- Minimum 1 year of professional experience (Any Industry/BPO/Customer Service).
- Bangalore-based candidates are preferred.
- Currently, not hiring freshers.
Salary & Benefits
- 1 Year Experience - Up to 6.5 LPA.
- Welcome Bonus - (30,000).
- 5-Day Working Week.
- Opportunity to work with Global Banking Customers.
- Continuous learning & Career Growth.
- Professional, Inclusive & Supportive Work Environment.
Contact
Interview Scheduling: Apply Now!
Call/WhatsApp: Akshay - 8860123291
Email: [email protected]