Customer Technical Support

Job Title: Customer Technical Support

Key Responsibilities

• Booking: Booking hotels, flights, train tickets, and car rentals for inspectors and auditors in the region.
• Compare prices: Compare fares and schedules between different providers and websites to book the most cost-effective and convenient options.
• Trip organization: Strategically organize trips within budget to enhance efficiency by minimizing travel time and cost.
• Record keeping: Enter booked service costs in the system per inspection/audit for clear cost allocation.
• PO creation: Create weekly purchase orders in the system to present expenses to the finance team.
• Travel expenses review: Receive and evaluate travel expenses and receipts from inspectors/auditors for reimbursement.

Qualifications

• Bachelor’s degree in Tourism, Business, or a similar field.
• Fluency in English.
• Exceptional communication skills with the ability to thrive under pressure and meet tight deadlines.
• Comfort in managing relationships with inspectors and various departments within QIMA.
• Readiness to work flexible hours upon business needs.
• A problem solver mindset that turns challenges into solutions.