Operations Engineer

About the Role

As an Operations Engineer, you will lead and manage the lifecycle of challenging cross-functional projects, developing and delivering the next generation of sortation and distribution solutions. You are a customer-obsessed leader integral to planning and implementing facility network infrastructure, including new builds, retrofits, expansions, and program initiatives. Partnering with internal customers and stakeholders to ensure timely handovers is a critical task.

Key Responsibilities

• Design, build, improve, and innovate order fulfillment infrastructure across the large-scale supply chain network.
• Manage, design, and implement medium-scope integrated automation projects involving systems such as high-speed sortation, multiple conveyors, package lines, and/or robotic work cells.
• Manage on-site vendors, their leads, and escalate issues through vendor and Amazon leadership.
• Evaluate issues and propose actionable resolutions to design problems.
• Identify and communicate needs for design improvements.
• Monitor and enforce project schedules and quality with vendors or subcontractors.
• Lead and coordinate design and execution efforts between internal teams and outside vendors, including equipment specifications, material flow, process design, and site layout.
• Develop and manage budget and contract documents, including requests for proposals (RFPs), change order controls, purchase orders, and invoicing.
• Lead system commissioning and predefined testing activities, including administering plans, interpreting statuses, and reporting results.
• Coordinate with local site management to ensure proper operator training, procedural compliance, maintenance, and safety practices for new and existing equipment.
• Thoroughly document, investigate, and submit change requests (CRs).
• Build strong working relationships with NA Operations leadership and their operations teams across multiple sites, as well as Launch, Facilities, Finance, Safety, and Process Engineers business stakeholders.
• Identify and lead process improvement initiatives to support operations teams within the node.
• Support Kaizen events and occasionally participate when appropriate.
• Leverage working knowledge of Amazon operations, understanding day-to-day workings and strategic Amazon NA network planning.
• Perform and direct data analysis to provide recommendations or conclusions.
• Inspect facilities in accordance with corporate standards and procedures related to material handling, processing, and storage.
• Develop cross-functional knowledge of Start-Up team systems, processes, procedures, and tools.

A Day in the Life

Managing one or multiple projects varying in scope, complexity, and duration. Daily tasks may include site coordination with operations teams and contractors on project execution activities or changes; deep diving project progress, schedule, and resources, identifying barriers, creating solutions, and driving resolutions. Facilitating planning and/or implementation meetings with project stakeholders, ensuring alignment in objectives, expectations, and next steps; capturing and publishing detailed notes after each meeting to drive ownership and follow-through on actions and decisions. Reviewing and approving Sorter System Functional Specification documents; tracking the on-time creation of sorter configurations with internal automation teams. Brainstorming and developing workaround solutions while mitigating project delays or design issues. Performing systems installation quality, safety, throughput, and performance qualifications as part of acceptance testing, frequently communicating progress to internal and external stakeholders. Supporting/training other engineering team members, utilizing knowledge of Amazon’s safety, mechanical, electrical, and controls installation standards and guidelines.

About the Team

Within Amazon, you are part of the Global Engineering Services (GES) North America Operations Engineering (NA Ops Eng) organization. The Ops Eng Execution Team is responsible for the delivery of Automation Infrastructure projects related to material handling, storage, processing, and delivery of products to retrofits and new builds throughout First and Middle Miles across all regions within North America.

Requirements & Tech Stack

• Experience using one or more of the following CAD technologies: AutoCAD, Rhino, Revit, SolidWorks, CREO, BIM360, SketchUp or KeyShot.
• Experience managing cross-functional projects and initiatives.
• Experience with automated equipment including packaging machinery, sortation, and conveyor systems.
• Bachelor's degree in industrial or manufacturing engineering.
• 75% regional travel required annually.
• Availability to work from a corporate office when not traveling.
• Candidates should live near or be willing to relocate within a reasonable commuting distance of a corporate office location.
• A valid driver's license is required.

Qualifications

• Master's degree in Engineering (any domain), Operations, Business Administration, or a related field.
• Experience with Six Sigma, lean manufacturing.
• Knowledge of Microsoft Projects software.
• Experience designing or implementing integrated automation solutions such as material handling systems, high-speed packaging lines, or manufacturing lines.
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• Experience working with the designs of complex automated material, handling equipment, packaging technologies, and systems including robotics and high-speed manufacturing.