Field Service Systems/Applications Engineer

About the Role

The Field Service, System, and Applications Engineer is an ambassador for Bruker Nano Surfaces and Metrology Division. This role provides customer-direct post-sale instrumentation and application support.

Key Responsibilities

• Install and qualify Bruker Nano Surfaces and Metrology instruments, upgrades, and accessories.
• Unpack and set up metrology equipment, instrumentation, and interconnection of sub-components and assemblies.
• Troubleshoot and overcome a wide range of start-up issues using creative solutions.
• Qualify instruments and accessories using standard customer samples.
• Diagnose Bruker Semiconductor instrument issues.
• Diagnose, research, experiment, test, develop, optimize, communicate, and execute solutions for complex electro-mechanical hardware/software instrument issues with minimal guidance.
• Form and drive teams of senior internal and external personnel for complex issues outside of personal expertise using engineering problem-solving methods (e.g., 8D, 5 Why’s, Ishikawa diagrams).
• Create and maintain records of activity in the support database.
• Perform preventative maintenance on Bruker Nano Surfaces and Metrology instruments.
• Perform basic maintenance and calibration of instruments and accessories.
• Re-certify instruments using both Bruker and customer samples.
• Empower customers to optimize instrument performance through support and instruction.
• Teach theory of operation and train new users on instrument operation.
• Demonstrate instrument capabilities on Bruker or customer samples, applying professional experience, judgment, and industry statistical practices to enable new applications.
• Provide post-sale user and application training and support samples, leveraging industry experience and soft skills.
• Work with customers on in-depth application needs and locate potential new applications.
• Work autonomously with factories to develop solutions.
• Establish and enhance customer relations and drive additional Bruker business, including service products.

Environmental Requirements

• Travel both domestically and internationally for training and customer support.
• Ability to work in Government sites, Semiconductor cleanrooms, production floors, and laboratory environments.
• Must maintain a valid driver’s license.

Requirements & Tech Stack

• Customer focused, passionate about science and technology.
• Basic understanding of semiconductor processing and the role of metrology equipment.
• Proven understanding of engineering problem solving methods, statistical process control, and Gauge repeatability and reproducibility calculations.
• Proven experience in analytical capability.
• Working knowledge of physics, electronics, mechanics, control systems, computers, and networking.
• Experience with common tooling such as oscilloscope, multi-meter, etc.
• Proven experience and independent judgment to install, qualify, train, and support customers using complex electro-mechanical instrumentation.
• Proven ability to independently provide clear, logical, and effective communication.
• Proven ability to develop, communicate, implement, and execute assigned projects and deliverables on time.

Qualifications

• Minimum of 5 years of related experience with a Technical degree.
• OR 3 years of related experience and a Bachelor degree.
• OR a Masters degree without experience.