Customer Experience (VKYC)

About the Role

As a VKYC Executive, you will be the first point of contact in the customer verification process. Your role is to conduct secure and seamless video-based KYC (Know Your Customer) calls, ensuring all required customer details are accurately verified as per the standard operating procedures (SOP). This role demands strong communication skills, high levels of attentiveness, and the ability to make quick and accurate decisions during live interactions. You should be proactive, empathetic, and capable of handling customers with patience and professionalism.

Key Responsibilities

• Perform real-time customer identification through checks & reviews of KYC documentation on video calls to prevent fraudulent attempts.
• Demonstrate the highest standards of customer service while ensuring that customers are comfortable with the verification process.
• Strictly adhere to standard operating procedure and service quality standards.
• Ensure calls are handled effectively and accurately, requiring a strong understanding of the vKYC process.

Requirements & Tech Stack

• Basic computer knowledge and the ability to handle applications.
• Basic knowledge of the internet and Excel.

Qualifications

• 0-2 years of experience or preference in customer support, KYC verification roles.
• Good communication skills in English and Hindi, along with at least one regional language (preferably Telugu, Malayalam, or Tamil).
• Should be proactive, confident, and customer-focused.
• Flexible with working hours as per rosters and shifts.
• Must be open to working night shifts (male candidates preferred).