Fine Jewelry Sales Associate, Full Time

About the Role

The Fine Jewelry Associate drives sales and delivers a positive customer experience by providing excellent service through building client relationships and offering expert guidance in selection of fine jewelry merchandise. This role requires enthusiasm for the fashion and jewelry industry, a competitive drive, and confidence to excel in a commission environment. This is an hourly position.

Key Responsibilities

• Drive sales and achieve store objectives, with a high level of ownership, accountability, and initiative.
• Create memorable store experiences by building genuine relationships with team, vendors, customers, and the community.
• Build customer loyalty through excellent service, utilizing clienteling tools, and offering tailored product advice.
• Execute successful promotions, special events, trunk shows, and customer outreach to maximize performance.
• Utilize selling tools and digital devices to provide a seamless omnichannel experience, confidently discussing available inventory, assortment, and product details.
• Enhance customer experience by suggesting fine jewelry service plans and offering additional services, including providing repair estimates, completing documentation, receiving and preparing shipments, and providing minor repair assistance and cleaning services.
• Leverage training tools, vendor resources, and feedback to continuously build product knowledge and suggestive selling behaviors.
• Encourage repeat client interactions as a knowledgeable and trusted resource.
• Merchandise and replenish products timely.
• Maintain visual merchandising, signing, and fine jewelry caseline standards, aligning presentations with vendor and company directives.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating achievements.
• Support fulfillment and asset protection initiatives by executing omni and operations processes, maintaining product protection standards, and following security protocols and safety guidelines.

Requirements & Tech Stack

• Dedication to customer service and a drive to achieve store objectives.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Excellent communication skills.
• Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Physical requirements include the ability to bend, reach, stretch for product, and lift, carry, and move at least 40 lbs.