Pharmacy Technician / Pharm Tech Apprenticeship

About the Role

Walgreens is investing in an "earn while you learn" Pharmacy Technician Training Program, recognized by ASHP & Department of Labor. This apprenticeship offers an entry point into healthcare, guiding you toward becoming a PTCB Certified Pharmacy Technician. You will use the latest technology and receive support to grow your career.

Key Responsibilities

• Assists the pharmacist, under direct supervision, in the practice of pharmacy, in accordance with state and federal regulations and Company policies.
• Uses pharmacy systems to obtain patient and drug information and process prescriptions.
• If PTCB certified, assists with and coaches other pharmacy technicians and cashiers in the operation of pharmacy systems and cash registers.
• Engages customers and patients by greeting them and offering assistance.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices.
• Develops strong relationships with most valuable customers.
• Enters patient and drug information into pharmacy systems, ensuring accuracy.
• Fills prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
• Verifies medicine accuracy and checks for possible interactions.
• Assists pharmacists in scheduling and maintaining workflow.
• Reports prescription errors immediately to the pharmacist on duty.
• Adheres to Company policies and procedures regarding pharmacy errors and the Quality Improvement Program.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing.
• Registers all related sales on assigned cash register, collects and handles cash.
• Assists customers in locating products in the OTC aisle.
• Handles telephone calls that do not require the personal attention of the pharmacist, including those to physicians.
• Processes manual claims for third-party program prescription services.
• Assists with inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Maintains knowledge of Company asset protection techniques.
• May assist the pharmacist in administering clinical services, including sample collection and labeling.
• Assists pharmacy staff in coordinating clinical services, Walgreens healthcare clinics, and external providers.
• Assists in developing and maintaining good relationships with the local medical community.
• Ensures the Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly.
• Complies with all company policies and procedures.
• Maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification through the designated training program and/or state required certification/registration.
• Attends training requested by Manager and acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy.

Requirements & Tech Stack

• Pharmacy systems
• Cash registers
• PTCB certification (required for promotion to senior technician)

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Six months of experience in a retail environment (preferred).
• Prior work experience with Walgreens (preferred).
• Good math skills (preferred) for accurate prescription filling, including counting, measuring, and weighing medications.
• Good computer skills (preferred).
• Knowledge of store inventory control (preferred).
• PTCB certification (preferred).
• Employment of qualified applicants with arrest and conviction records will be considered.