Medical Assistant, Rheumatology Clinic

About the Role

Medical Assistant / Certified Medical Assistant - Full-Time, Days

Location: University Medical Center, New Orleans, LA

Key Responsibilities

• Clinical Responsibilities
• Obtain and document vital signs, recognizing and reporting abnormal findings.
• Assist with patient intake, rooming, and clinic flow.
• Schedule new and follow-up appointments.
• Recognize and appropriately respond to emergencies.
• Maintain exam rooms, supplies, linens, and equipment.
• Prepare, clean, and disinfect clinical equipment according to policy.
• Collect, prepare, and transport laboratory specimens as needed.
• Support patient comfort and care, considering age-specific and special needs.
• Documentation & Electronic Medical Records
• Accurately document patient information in the electronic medical record (EMR).
• Access and review laboratory results, radiology reports, and outside medical records.
• Update patient demographics and coordinate follow-up care.
• Prepare safety reports when necessary.
• Protect patient privacy and maintain HIPAA compliance.
• Professionalism & Patient Service
• Demonstrate reliability, integrity, and professionalism at all times.
• Deliver outstanding customer service to patients, families, and colleagues.
• Address concerns and complaints respectfully and professionally.
• Communicate clinic needs, concerns, and updates to leadership.
• Maintain strict confidentiality of patient information.
• Safety & Infection Prevention
• Follow standard and transmission-based precautions.
• Promote a safe environment for patients, visitors, and staff.
• Report safety concerns promptly.
• Participate in quality improvement initiatives and clinic safety programs.
• Administrative & Clerical Support
• Gather and organize clinical documentation for providers.
• Request medical records from outside facilities.
• Scan and upload documentation into the EMR.
• Answer and route telephone calls professionally and efficiently.

Requirements & Tech Stack

• High School Diploma, GED, or equivalent required.
• Or two (2) years of relevant healthcare experience.
• Current American Heart Association (AHA) Basic Life Support (BLS) Certification required.

Accepted Medical Assistant Certifications

• American Association of Medical Assistants (AAMA) Certified Medical Assistant (CMA)
• National Healthcareer Association (NHA) Certified Clinical Medical Assistant (CCMA)
• National Performance Specialists (NPCE) Certified Medical Assistant
• Nationally Registered Certified Medical Assistant (NRCMA)
• National Center for Competency Testing (NCCT) Medical Assistant Certification