Medical Assistant, Gen Med

About the Role

The Medical Assistant will support various providers, advanced providers, and registered nurses to provide excellent patient-centered care and services within a dynamic team environment. This role will communicate with patients and performs clinical services to ensure high quality patient care in a fast-paced environment.

Key Responsibilities

Direct Patient Care

• Communicates and performs clinical care services with patients
• Takes patient vital signs and obtains patient intake information
• Performs clinical procedures such as blood draws, vaccines, nebulizer treatments, ear lavages, and EKGs
• Discusses patient needs and provides education and resources to patients directly
• Ensures exam rooms are stocked, cleaned, and set up for examinations and procedures

Provider And Team Support

• Coordinates provider workflows to ensure efficient patient care
• Ensures provider has all pertinent information required for each patient visit including diagnostic images, labs, and required screenings
• Assists other providers and care teams in women’s health, pediatrics, and general medicine departments as needed

Clinical Administration

• Utilizes electronic health records to order, process, and document clinical treatment plans for patients as directed by the provider
• Conveys information to patients via telephone or email under the direction of a provider or Registered Nurse
• Provides patients with requested documents after review to ensure forms are complete, accurate, and executed by the provider
• Completes ongoing/annual training for position compliance

Requirements & Tech Stack

• Valid Medical Assistant certificate from an accredited program
• Current Basic Life Support (BLS) certification (must be maintained as a condition of employment, AHA guidelines)
• Familiarity with medical procedures and terminology
• Proficiency with electronic health records system experience (preferred)
• Intermediate computer and data entry skills
• Ability to use sound judgment to anticipate needs of patients and providers
• Flexibility with changing priorities and time-sensitive deadlines
• Emotional and cultural intelligence for appropriate communication and patient care
• Exemplify compassion to patients and team members
• Ability to successfully manage multiple tasks simultaneously
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Lifting/carrying: Frequently lift/carry up to 15lbs; ability to occasionally lift/carry up to 25–30lbs
• Standing/walking: Frequent standing and walking throughout the clinic during the workday
• Positioning: Frequent bending, reaching, stooping, and occasional kneeling/squatting
• Fine motor skills: Frequent use of hands/fingers for injections, specimen collection, equipment use, computer work, and other clinical tasks
• Patient assistance: Ability to assist with positioning or mobility of patients, with appropriate assistance or equipment when required
• Pushing/pulling: Ability to push/pull equipment such as wheelchairs, carts, exam equipment, or supplies

Compliance

• Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintain current knowledge of policies and procedures as they relate to safe work practices
• Follow all safety procedures and report unsafe conditions
• Use appropriate body mechanics to ensure an injury-free environment
• Be familiar with the location of the nearest fire extinguisher and emergency exits
• Follow all infection control procedures including blood-borne pathogen protocols
• Maintain privacy of all patients, employee, and volunteer information and access such information only on a need-to-know basis for business purposes
• Comply with all regulations regarding corporate integrity and security obligations
• Report all behavior and/or activity that are unethical, fraudulent, or unlawful

Compensation

Pay Range: $24.95 - $34.93 per hour, depending on experience