Customer Service Representative
WaFd Bank
Wilsonville, ORFresher54m agovia LinkedIn
About the Role
WaFd Bank is hiring a Customer Service Representative (CSR). The role involves serving as a valuable member of the branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.
Key Responsibilities
- Provide a positive first impression through friendly and courteous service.
- Perform efficient and accurate banking transactions.
- Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
- Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service.
- Be kind to clients and one another.
Requirements & Tech Stack
- A smile and great attitude.
- Highly developed sense of integrity and strong work ethic.
- Personable and outgoing; able to talk with clients and build rapport and relationships.
- Great attention to detail and providing accurate service.
- Technically savvy; able to use multiple computer systems and adapt to change.
- Basic math skills, 10-key, and keyboarding.
- Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
- Well-developed smart phone and digital channel skills.
- Must be organized and display excellent communication skills and a personable attitude.
Qualifications
- High school diploma or approved equivalent.
- Previous work in retail, consumer service delivery, or client relations.
Salary Range: USD $18.00/Hr. - USD $25.25/Hr.