Inside Sales Associate

About the Role

Crio.Do is a technology learning platform focused on real-world, work-like experiences.

Role Description

The Inside Sales Associate – B2C role is a full-time, on-site position based in Bengaluru. The associate will engage with prospective learners via calls, emails, and messages to understand their goals and explain Crio.Do’s programs and offerings. This involves handling inbound and outbound leads, following up diligently, and guiding potential customers through the decision-making and enrollment process. Key tasks include maintaining accurate records in CRM tools, coordinating with internal teams for smooth onboarding, and providing clear, empathetic responses to inquiries. The role also requires meeting individual and team sales targets while ensuring high customer satisfaction and representing Crio.Do’s values.

Key Responsibilities

• Engage with prospective learners via calls, emails, and messages.
• Understand learner goals and explain Crio.Do’s programs and offerings.
• Handle inbound and outbound leads.
• Follow up diligently with prospects.
• Guide potential customers through the decision-making and enrollment process.
• Maintain accurate records in CRM tools.
• Coordinate with internal teams to ensure smooth onboarding.
• Provide clear and empathetic responses to inquiries.
• Meet individual and team sales targets.
• Ensure a high level of customer satisfaction.
• Represent Crio.Do’s values in every interaction.

Requirements & Tech Stack

• Ability to perform core inside sales activities: explaining offerings, handling objections, and closing B2C deals.
• Skills in customer satisfaction and customer service to build trust, respond promptly, and provide a positive experience.
• Aptitude in lead generation, including qualifying prospects and nurturing leads through regular follow-ups.
• Basic account management skills to track learner interactions, update records, and support customers post-enrollment.
• Strong verbal and written communication skills in English.
• Comfort with using CRM tools, spreadsheets, and online communication platforms.
• Ability to work in a fast-paced environment, meet targets, and collaborate with cross-functional teams.

Qualifications

• Bachelor’s degree in any discipline or equivalent education.
• Prior internship or project experience in sales or customer-facing roles is a plus.
• Additional regional languages are an advantage.