HR Global Services Advisor

About the Role

This role supports HR processes including onboarding, data management, and compliance, while also advising on service enhancements. It oversees HR system transactions, optimizes team interactions, and collaborates for synchronized HR operations. The role supports various HR teams, maintains ethical standards, and contributes to process improvements and projects, ensuring a cohesive HR experience for employees.

Key Responsibilities

• Assists and processes HR activities such as pre-hire checks, hiring in HR system, new-hire pre-onboarding, onboarding activities, data changes, disability claims, leave of absence, compensation, benefits, and termination of employment.
• Creates and updates knowledge database articles and manages myHR-related queries.
• Manages employee records, ensuring information is accurate and up-to-date, and supports audits, government surveys, and reporting.
• Initiates, reviews, and approves daily HR system transactions, ensuring compliance with policies and procedures.
• Advises on improving HR shared service operations by tracking trends of incoming inquiries to identify and resolve issues, and supports continuous improvement.
• Monitors team interactions with service requestors and provides coaching to optimize efficiency and employee/manager experience.
• Maintains organization's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Supports leaders of shared services with process improvements and controls, implementing change, and taking ownership of ongoing and ad hoc projects.
• Supports Payroll, Legal, Benefits, and Country HR teams in sourcing information and producing employee documents.
• Maintains close collaboration with related HR partners/generalists to ensure employees are experiencing a synchronized HR organization.

Requirements & Tech Stack

• Agile Methodology
• Auditing
• Automation
• Business Process
• Business Requirements
• Computer Science
• Dashboard
• Data Analysis
• Data Integrity
• Finance
• Human Capital
• Human Resources Information System (HRIS)
• People Analytics
• Power BI
• Process Improvement
• Project Management
• SQL (Programming Language)
• Tableau (Business Intelligence Software)
• Workday (Software)
• Workflow Management

Qualifications

• Four-year Degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in customer service, or a related field.
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Preferred Certifications:

• Society for Human Resource Management-Certified Professional (SHRM-CP)
• Professional in Human Resources (PHR)/ Senior Professional in Human Resources (SHPR)