Customer Service Executive

About the Role

The Customer Service Executive is a full-time, on-site role based in New Delhi. The position involves handling incoming queries from pet parents and partners via phone, email, chat, and in-person interactions, ensuring prompt, accurate, and empathetic responses. The role aims to represent Animal Kingdom®’s values of care, reliability, and professionalism in every customer touchpoint.

Key Responsibilities

• Handle incoming queries from pet parents and partners via phone, email, chat, and in-person interactions.
• Resolve service-related issues.
• Provide product and service information.
• Coordinate with internal teams to address concerns.
• Maintain detailed records of customer interactions.
• Monitor customer satisfaction.
• Escalate complex cases when necessary.
• Contribute feedback to improve processes and service quality.

Requirements & Tech Stack

• Basic comfort level with technology and digital tools.
• Proficiency with CRM or ticketing systems (beneficial).

Qualifications

• Strong Interpersonal Skills to communicate clearly, listen actively, and build trust.
• Customer Support and Customer Service skills to handle inquiries, resolve issues, and provide timely assistance across multiple channels.
• Focus on Customer Satisfaction to ensure positive experiences and manage expectations.
• Capabilities in Customer Service Management to prioritize requests and coordinate with internal teams.
• Strong problem-solving skills (beneficial).
• Ability to stay calm under pressure (beneficial).
• Relevant experience in customer-facing roles, preferably in retail, hospitality, or pet care (advantageous).
• High school diploma or equivalent (required).
• Bachelor’s degree in business, communications, or a related field (preferred).
• Interest in animals and pet care (strong plus).
• Ability to work in rotating shifts.
• Ability to collaborate effectively within a team.