Customer Support Associate
ResolveOps
Delhi, India0–2 yrs3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Customer serviceHelp desk
- Nice to have
- Jira
- Work
- On-site in Delhi
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%Help desk4%of 141 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
The Customer Support Associate will answer client questions regarding new workflows, solve simple issues, and escalate complex ones to the appropriate consultant with collected details. This is a full-time, remote position, open to candidates located anywhere in India.
Key Responsibilities
- Reply to client users via email and chat.
- Guide users through forms, approval steps, and reports.
- Log all questions and identify recurring issues.
- Escalate technical problems to a consultant, including screenshots and relevant records.
- Maintain how-to guides for each client.
Requirements & Tech Stack
- Experience in customer service, a help desk, or a contact centre (internships and part-time jobs are accepted).
- Clear, friendly written English.
- Proficiency with Microsoft 365 or Google Workspace.
- Familiarity with Zendesk, Freshdesk, or Jira Service Management is a plus.
Terms
- Full-time and remote, anywhere in India.
- Shifts align with client business hours and are agreed upon prior to start.
- Standard legal benefits including Provident Fund contributions and gratuity.
- Group health insurance for employee and family.
- Paid leave and public holidays.
- Provision of a laptop and a monthly internet allowance.