Customer Support, Travel Process
PineQ Lab Technology
Gurgaon, Haryana, India0–2 yrs3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Customer serviceOperationsCRMMicrosoft Office
- Work
- On-site in Gurgaon
- Pay
- Not stated by the employer.
- Skill demand
- Customer service84%CRM19%Operations15%Microsoft Office4%of 149 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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About the Role
- Designation: Customer Support Executive - Core Backend Operations
- Location: Gurugram, Haryana
- Work Mode: Full-time, Work From Office (WFO)
- Education: Graduate / Undergraduate
- Working Days: 5 days a week
- Shift: 24/7 rotational shifts
- Joining Requirement: Immediate joiners
Role Overview
The role involves supporting international customers with travel-related queries and services, including flight and hotel bookings, holiday packages, itinerary modifications, cancellations, refunds, and other travel-related requirements. Customer interactions may be handled through voice, email, or chat, depending on business requirements.
Key Responsibilities
- Handle international customer queries related to travel and hospitality services.
- Assist with flight reservations, hotel bookings, holiday packages, travel insurance, and transfers.
- Manage booking modifications, cancellations, refunds, payment queries, baggage assistance, seat selection, and travel documentation.
- Maintain accurate customer records using CRM systems.
- Ensure timely and professional resolution of customer concerns.
- Meet performance metrics, including CSAT, quality, FCR, AHT, schedule adherence, and productivity.
- Follow company policies, quality standards, and data security guidelines.
- Escalate complex issues when required while maintaining a customer-focused approach.
Requirements & Tech Stack
- Strong Verbal and Written English Communication Skills are essential.
- Candidates must be comfortable working in a fast-paced environment and rotational shifts.
- Basic computer knowledge, MS Office proficiency, good typing speed, and problem-solving skills are required.
- Knowledge of GDS platforms such as Amadeus, Sabre, or Galileo will be an added advantage.
- Strictly open to applicants from Delhi NCR.
Qualifications
- Graduates and undergraduates are eligible.
- Candidates with 6 months to 2 years of experience in international BPO, customer service, travel, hospitality, or airlines.