Customer Support Executive
Mark Makers Consultancy Services
GurugramFresher2h agovia Naukri
This job at a glance
- Who can apply
- Freshers
- Must know
- Customer serviceCRM
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Customer service84%CRM20%of 148 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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Key Responsibilities
- Handle customer queries through inbound calls, emails, or live chat in a professional and courteous manner.
- Assist international customers with product-related information, account inquiries, and service requests.
- Understand customer concerns and provide accurate resolutions within the defined timelines.
- Maintain excellent communication and customer service standards while interacting with global clients.
- Resolve customer complaints by demonstrating active listening, empathy, and problem-solving skills.
- Maintain accurate customer records and update interaction details in CRM systems.
- Follow company policies, standard operating procedures (SOPs), and quality guidelines.
- Achieve assigned performance targets, including CSAT, AHT, FCR, and quality scores.
- Escalate complex issues to the appropriate department whenever required.
- Ensure a positive customer experience and maintain customer satisfaction.
Requirements & Tech Stack
- Excellent verbal and written communication skills
- Good listening and comprehension abilities
- Basic computer knowledge and typing skills
- Customer-focused attitude with a willingness to learn
- Ability to work in rotational shifts, including night shifts
- Strong interpersonal and problem-solving skills
- Good English communication skills
- Comfortable working in a 24/7 international BPO environment
Qualifications
- Graduation/Undergraduate
Salary will range between 17k-28k in hand depending on your interview.
Only Gurgaon and Delhi NCR candidates should apply.
Share your CV to HR Charvi at 7428696333.