MS Technical Specialist, Security
NTT DATA, Inc.
Bengaluru East, Karnataka, India3h agovia LinkedIn
About the Role
As a Security Managed Services Engineer (L3), you will be responsible for ensuring clients' infrastructures are secure, robust, and running smoothly.
Key Responsibilities
- Proactively identify and resolve technical incidents.
- Perform necessary checks and apply monitoring tools.
- Ensure assigned infrastructure at client sites is correctly configured, installed, tested, and operational.
- Provide third-line support, uncovering root causes of incidents and problems.
- Engage with clients, providing continuous feedback and system status updates.
- Maintain zero missed Service Level Agreement (SLA) conditions.
- Identify root causes of critical incidents and implement solutions for identified problems.
- Handle tickets of high complexity and deliver advanced solutions.
- Contribute to operational improvements.
- Create knowledge articles for frequent tasks/issues.
- Train junior team members in executing tasks.
- Provide inputs to automation teams to reduce manual efforts.
- Coach and mentor junior team members on advanced technical troubleshooting and best practices.
- Manage and implement projects within your technology domain, ensuring timely and effective delivery.
- Optimize work processes.
- Work on disaster recovery functions.
Requirements & Tech Stack
- Proven experience handling complex security infrastructure within a managed services environment.
- Strong background in IT engineering, preferably within medium to large ICT organizations.
- Deep working knowledge of ITIL processes.
- Proficiency in planning activities and projects well in advance.
- Strong client-focused approach.
- Excellent communication skills, with the ability to work across different cultures and social groups.
- Effective listening skills and an ability to adapt to changing circumstances.
- Ability to remain calm and positive under pressure.
- Willingness to work longer hours when necessary.
Qualifications
- Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.