Application Support Engineer

About the Role

This is a full-time, on-site Application Support Engineer role based in Bengaluru. The Application Support Engineer will monitor and maintain business-critical applications, respond to support tickets, and resolve technical issues in a timely manner.

Key Responsibilities

• Monitor and maintain business-critical applications.
• Respond to support tickets.
• Resolve technical issues in a timely manner.
• Diagnose and troubleshoot application and system problems.
• Coordinate with development and infrastructure teams for incident resolution.
• Perform root cause analysis to prevent recurring issues.
• Document solutions.
• Update knowledge bases.
• Support deployments and configuration changes.
• Communicate clearly with internal users and external clients.
• Contribute to continuous improvement of support processes, performance monitoring, and service reliability.

Requirements & Tech Stack

• Application Support skills, including experience maintaining and troubleshooting production environments.
• Technical Support capabilities, with a solid understanding of software systems, web applications, and basic networking concepts.
• Analytical Skills and Troubleshooting abilities to investigate incidents, identify root causes, and implement effective solutions.
• Clear Communication skills to interact with stakeholders, document issues, and provide user-friendly guidance.
• Experience with ticketing systems, monitoring tools, and incident management frameworks is beneficial.
• Familiarity with databases, APIs, and scripting or automation tools is an advantage.
• Ability to work collaboratively in a team environment.
• Ability to manage priorities.
• Ability to support occasional extended hours during critical incidents.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.