Route Trainee

About the Role

Join UniFirst as a Route Trainee (RT) and begin a career in service and customer care. You will receive hands-on training to prepare for a full-time Route Service Representative (RSR) role. This is a dynamic opportunity for someone eager to grow, customer-focused, and ready to build a foundation in a field-based service role.

Key Responsibilities

• Participate in UniFirst’s Service Certificate Program for RSR role preparation.
• Support daily operations by loading and unloading route trucks.
• Transport clean garments and products to customers, and return soiled items.
• Provide route coverage during RSR absences, upholding UniFirst's service standards.
• Operate a company walk-in truck along designated routes, prioritizing safety and customer relationships.
• Engage in a physically active role across indoor and outdoor environments.
• Contribute to the Service Department's success by delivering outstanding service and building customer relationships.
• Maintain a predictable Monday–Friday daytime schedule, with no nights or weekends.

Core Competencies

• Customer-Centric Mindset: Deliver exceptional service and build trust and loyalty.
• Time Management & Route Efficiency: Manage time effectively to stay on schedule and complete tasks with precision.
• Dependability, Collaboration & Communication: Show up on time, follow through on responsibilities, work with teammates, and resolve issues quickly.

Requirements & Tech Stack

• Possess a valid Driver's License and a safe driving record.
• Meet all Department of Transportation (DOT) requirements, including a physical exam.
• Be at least 21 years old.
• Possess reliable transportation.
• High school diploma, GED, or military service required.
• Strong customer service skills.
• Prior experience in customer service, route sales, or delivery is a plus.
• Comfortable using and learning new technologies.
• Capable of lifting, carrying, and pushing up to 50 lbs.
• Ability to remain on your feet for extended periods.

Qualifications

• Driver's License & Safe Driving Record
• DOT Compliance
• High school diploma, GED, or military service
• Strong Customer Service Skills
• Relevant Experience (customer service, route sales, or delivery) is a plus
• Tech-Savvy
• Physical Stamina (up to 50 lbs lifting)

Career Growth & Benefits

• Path to a full-time commissioned Route Service Representative role.
• Every day is different; dynamic work environment.
• Make a direct impact supporting customers face-to-face.
• Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement.
• Training & Development: Formal training through the SCP program.
• Career Development: Continuous training and growth opportunities.
• Company Culture: Supportive and inclusive workplace.
• Stability & Work-Life Balance: Monday–Friday daytime schedule.