Inside Sales Representative (Analytical Testing)

About the Role

This is a hybrid role (minimum 3 days a week onsite required) in Charlotte, NC. The Inside Sales Representative will professionally represent and promote Biotage products and services to a defined customer base. The products include instrumentation and consumables for Analytical Testing customers within an assigned territory, including strategic accounts. This role may partner with account managers, sales & marketing management, and field service to create a proactive account team that develops, expands, or maximizes sales for Biotage businesses and markets. This role will also complete extensive prospecting, lead generation, and lead follow-up.

Key Responsibilities

• Achieve defined monthly, quarterly, and annual targets for revenue in a defined geography and specific product volumes.
• Proactively contact current and new customers related to Analytical Testing to promote, sell, and/or increase consumable revenue.
• Fully utilize the SalesForce.com account and opportunity management platform, ensuring all activities are captured.
• Maintain up-to-date account data, including account status, user/contact information, and system/consumable purchasing history for all accounts and prospective accounts in the assigned territory.
• Support field team members with SFDC opportunity entry, reporting, and maintenance.
• Manage and own inside sales lead queues and lead follow-up for assigned regions.
• Timely follow up and qualification of leads, documenting results in SalesForce.
• Support customers with demos (virtual or live), literature and sample requests, and product quotations. Responsible for instrumentation demos, quotes, and other administrative support.
• Develop and maintain a clear understanding of the operation, use, and competitive advantage of products within areas of responsibility.
• Develop a strong working knowledge of Analytical Testing Products (e.g., TurboVap, Extrahera, SpeedDry, Lysera, SPE).
• Engage with Biotage peers from sales and other functions to leverage skills and knowledge, understand and exploit new and existing business, follow up on identified opportunities, and inform of opportunities.
• Set up product demonstrations and presentations (either virtually or in person).
• Provide on-time and accurate sales forecasts.
• May perform other duties as needed.

Qualifications

• Bachelor’s degree in Chemistry, Biology, Biochemistry, or a related science degree is preferred.
• 1+ years of experience and/or training in a field or inside sales position is preferred but not required.
• 1+ years of experience working in an analytical chemistry or LCMS lab is preferred but not required.