E-commerce Sales Associate

Key Responsibilities

• Manage and monitor product listings on e-commerce platforms such as Amazon, Flipkart, Shopify, and other online marketplaces.
• Respond to customer inquiries through chat, email, phone, and other communication channels.
• Assist customers with product information, pricing, availability, order status, returns, and exchanges.
• Process online orders accurately and coordinate with inventory, warehouse, and logistics teams to ensure timely delivery.
• Monitor sales performance, product availability, and customer feedback.
• Support promotional campaigns, discounts, upselling, and cross-selling activities to increase sales.
• Maintain accurate records of orders, sales transactions, customer interactions, and returns.
• Handle customer complaints professionally and work toward timely resolutions.
• Track competitor pricing, product trends, and market opportunities.
• Help improve customer satisfaction, conversion rates, and overall online sales performance.
• Follow company policies, marketplace guidelines, and service standards.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• 0–6 months of experience in e-commerce, retail sales, customer service, or a similar role.
• Freshers may also apply.
• Basic knowledge of online marketplaces and e-commerce operations.
• Good verbal and written communication skills.
• Basic computer skills, including MS Excel, email, and data entry.
• Strong customer service, problem-solving, and organizational skills.
• Ability to work in a target-driven environment.

Preferred Skills

• Experience with Amazon Seller Central, Flipkart Seller Hub, Shopify, or similar platforms.
• Knowledge of inventory management, order processing, and online product listings.
• Understanding of sales techniques, upselling, and cross-selling.
• Familiarity with CRM tools and sales reporting.
• Ability to work collaboratively with sales, marketing, and operations teams.