Guest Service Associate, F&B Service

About the Role

• Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
• Greet all patrons warmly upon arrival at the door and escort them to the table.
• Pick up and serve food and beverage orders.
• Try to remember individual patron’s names and their preferences to extend a personalized service.
• Thank all patrons for patronizing the outlet upon their departure.
• Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area.
• Report any complaints, incidents or other irregularities to management.
• Assist other Food & Beverage outlets with their operations during peak times or when required.

Key Responsibilities

• Deliver F&B services in accordance to departmental standards and procedures.
• Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation.
• Ensure that all food & beverage are served according to service standard.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
• Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature.
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
• Cross sell other dining venue when outlet is full.
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition.
• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features.
• Be well versed in hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Report for duty on time wearing clean and complete uniform at all times.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.

Qualifications

• Good communication and customer contact skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Must be well-presented and professionally groomed at all times.