Deployment Strategist

About the Role

• Own the customer experience from first touch through go-live.
• Work directly with enterprise customers to understand their biggest challenges and identify where STLabs can make an impact.
• Partner with Forward Deployed Engineers to turn opportunities into value.
• Help define how STLabs is brought to customers and scale deployments as the company grows.
• Eager to learn, comfortable navigating ambiguity, and excited to take ownership in a fast-moving startup environment.
• Enjoy being the person who makes things happen.
• Comfortable walking into a room full of people you don’t know, asking the right questions, and earning their trust.
• Ability to take an ambiguous problem, figure out what matters, and rally people around a solution.
• Excited to find answers to problems.

Key Responsibilities

• Own customer engagements: Build trusted relationships with customers and serve as their primary point of contact during pilots and deployments.
• Understand customer pain points and translate business needs into actionable use cases and deployment plans.
• Define and prove success: Set clear success criteria with each customer at the start of a pilot, track progress against them, and own the outcome.
• Make deployments happen: Work shoulder-to-shoulder with Forward Deployed Engineers to take pilots from concept to execution.
• Own timelines, anticipate roadblocks, and do whatever it takes to deliver a successful outcome.
• Drive adoption post-go-live: Train the customer’s team, get employees using STLabs in their day-to-day, and watch for drop-off after launch.
• Bridge customers and product: Translate customer feedback and operational challenges into actionable insights for Product and Engineering teams.
• Help build the playbook: Shape how STLabs scopes, executes, and scales customer deployments.

Qualifications

• 0–3 years of professional experience.
• Previous experience or internships in consulting, strategy and operations, business development, or customer-facing roles are a plus, but not required.
• Exceptional communication skills: Communicate clearly, build relationships naturally, and know how to earn trust.
• Comfortable engaging with everyone from individual contributors to senior executives.
• Structured thinking: Ability to take an ambiguous problem, break it down into manageable pieces, and figure out a path forward.
• Bias toward action: Take initiative, find creative solutions, and follow through.
• Relentless curiosity: Love learning how things work, asking questions, and getting up to speed on unfamiliar topics.
• Excited about technology and its potential to transform how businesses operate.
• Detail-oriented: Juggle multiple priorities without losing sight of the little things.
• Comfortable with ambiguity: Thrive in environments where priorities change quickly, processes aren’t always defined, and figuring things out is part of the job.

About Standard Template Labs

STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This enables resolution of requests with full context – the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work.