FOH, Counter Attendant

About the Role

The counter attendant/barista is responsible for handling the counter, greeting guests, and providing guests with requested items.

Key Responsibilities

• Greet guests approaching the counter displays and entering the café.
• Answer guest questions related to product and displayed items.
• Pack and provide guests with requested items.
• Ensure all items are correctly rung-in on checks.
• Maintain correct pars of items in the display.
• Maintain the appearance of the counter and display throughout hours of operation.
• Follow and complete the closing counter checklist prior to departure.
• Perform cash drawer checkout after each shift (ask management for assistance if needed).
• Accurately maintain the organization and cleanliness of the counter in accordance with Health Department standards.
• Requisition all needed food items and keep the counter stocked at all times; restock in the end of the shift (e.g., cookie tins, olive oil bottles).
• Prepare all packing products needed for wrapping of items and food products.
• Communicate any problems (lighting, cooling units, etc.) to management immediately.
• Mark food items with dates at the end of your shift.
• Clean the counter at the end of the shift.

Requirements & Tech Stack

• Ability to work as part of a team.
• Personal cleanliness.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Ability to communicate and understand direction in English to ensure safety in the workplace.
• Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 50lbs.