Tech Supp Professional

About the Role

Join Honeywell Aerospace as an Expert Tech Supp Professional and contribute to a company shaping the future of aviation.

Key Responsibilities

• Develop a broad understanding of customer needs, focusing on accuracy, timely task completion, and customer satisfaction.
• Generate and file flight plans using applicable software.
• Handle Datalink Messages (Uplink and Downlink).
• Actively monitor customer aircraft via flight following and datalink applications.
• Analyze weather and air traffic issues, advising re-routing when necessary.
• Relay weather briefings and time-critical messages.
• Provide support to customers on software and Dashboard issues.
• Communicate clearly and professionally with internal/external customers.
• Build relationships with customers and update them on new or upgraded services.
• Troubleshoot various customer issues.
• Actively participate in Level 1 calls/tasks.
• Carry out User Acceptance Tests on products and software.
• Perform in unstructured situations, anticipate future issues, and respond quickly during a crisis.
• Handle multiple customer requests simultaneously and accurately, prioritizing time and resources.
• Provide quality services to end customers.
• Operate within Standard Operating Procedures (SOPs).
• Ensure proper documenting and recording of all required activities.

Requirements & Tech Stack

• Basic knowledge of Airspace/Tele-Communication/Navigation systems.
• Knowledge of Aviation Meteorology/NOTAM handling.
• Good communication skills.
• Teamworking and Individual contribution.
• Problem-solving skills.
• An aptitude for working with technology, flair for learning new processes.

Qualifications

• Bachelor's degree, or equivalent.
• Decent experience in a similar field.
• Readiness to work in a 24 X 7 X 365 Rotating shift module.

We Value

• Experience in the Aviation industry.
• Analyzing and Processing of Flight Plans.
• Extensive customer facing experience.
• Excellent interpersonal and verbal/written communication skills.
• Strong mindset for continuous improvement.
• Experience with Knowledge Management & Call Management.
• Administration and Leadership skills.