Management Trainee

About the Role

The I2C - Management Trainee role at Genpact focuses on Claims and Deductions Management. This position is accountable for registering, analyzing, and collaborating with internal stakeholders to resolve customer claims and deductions, including those related to returns and refusals. The role involves monitoring open claims and deductions to ensure resolution within defined turnaround times.

Key Responsibilities

• Register, analyze, and resolve customer claims and deductions, including those related to returns and refusals.
• Monitor open claims and deductions to ensure timely resolution.
• Gather required information and document cases for proper categorization of uncategorized claims.
• Review and ensure all claims-related documentation is attached to cases.
• Collaborate with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics, and Supply Chain to manage claims and deduction resolution.
• Manage the closure of non-valid claims and deductions with Collections.
• Manage the closure of valid claims and deductions via Credit Note creation.
• Ensure all customer claims and deductions are closed within predefined timeframes.
• Trigger and review the Claims and Deductions Ageing Report.
• Propose lists of deductions to be purged and claims to be closed based on the Market Credit Policy, and execute proposals after Credit Management approval.
• Monitor and close open customer credit notes.
• Resolve digitization issues and manually register customer claims in case of digitization failures.
• Ensure regular and effective reporting of Key Performance Indicators (KPIs/PPIs/HealthChecks) and Claims and Deduction management activities.
• Minimize risk and proactively identify problem areas using analytical tools.
• Propose rules to identify duplicate claims records, match deductions with credit notes, and match existing credit notes with claim cases.
• Organize and ensure ongoing training for Claims and Deduction Management activities.
• Participate in Continuous Improvement activities related to Claims and Deduction Management.
• Compare and analyze differences between return requests, original POR, and COD, and goods received at the warehouse.
• Assess the value of Credit Notes or Debit Notes linked to a return by matching SKUs in the return to the original invoice.
• Manage and resolve Over and Under deliveries cases, interacting with Physical Logistics and other E2E functions as needed.
• Ensure regular and effective implementation of the Returns and Refusals Market Policy in all customer requests.
• Ensure regular and effective implementation of Customer specific agreements.
• Ensure all supporting documentation for Returns and Refusals cases resolution are archived in the corresponding Indexed Document Repository.
• Validate that no open claims related to Returns and Refusals cases remain open after resolution.
• Develop and send "Rejection Letters" to customers for non-approved Returns requests.
• Collaborate with Collections for deductions related to non-approved Returns and Refusals requests.
• Be ultimately responsible for the closure of all exception cases in the Delivery Differences Cockpit.
• Participate in Continuous Improvement activities related to Returns and Refusals Management.
• Organize and execute ongoing training for Returns and Refusals Management, including updates on Market R&R Policy and Refusals Mitigation Actions.

Qualifications

• None explicitly stated in the provided text.

Tech Stack

• AI and digital innovation
• Advanced technology solutions
• Large-scale models
• Agentic AI
• Data
• Technology
• AI
• Analytical tools
• Indexed Document Repository
• Delivery Differences Cockpit