Branch Manager Trainee

About the Role

The Branch Manager Trainee position is designed to learn the consumer finance business, RMC’s business practices, and to prepare to manage a branch office. The position will develop the needed skill set to run a branch and includes training on how to effectively manage people. The Branch Manager Trainee will perform in accordance with RMC’s Mission, Vision and Shared Values.

Key Responsibilities

• Completion of a 15-month technical and soft skill training program in preparation for a Branch Manager role.
• Act as a subject matter expert in RMC personal loan product offerings; use knowledge to present loan solutions to current and potential customers.
• Assist in developing marketing strategies to increase branch loan portfolio and enhance profitability.
• Establish and build customer relationships through delivering exceptional service.
• Utilize RMC account management practices to assist delinquent customers.
• Transport money and deposits to and from bank.
• Complete training program within the time set forth by the Training Department.
• Attend required in-person training at offsite locations.
• Complete weekly progress reports and work with management to develop, communicate, and track daily/weekly/monthly goals.
• Report, manage, and maintain branch standards on all aspects of delinquency.
• Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
• Close loans as directed by manager.
• Manage all branch-to-customer communications via mail.
• Process loan product applications.
• Work with manager to ensure proper daily open and close procedures are completed for the branch.
• Assist in development of new and maintenance of current business-to-business contacts.
• Other duties as assigned by leadership.

Requirements & Tech Stack

• Microsoft Office Suite products
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage
• Willingness to relocate for career advancement
• Ability to travel

Qualifications

• Bachelor’s degree
• Detail oriented
• Must pass drug screen, criminal and credit background checks

Preferred Qualifications

• Bachelor’s degree in a related field (business, accounting, finance, economics, management, marketing)
• Bilingual
• Leadership roles in collegiate activities
• Community involvement

Critical Competencies

• Demonstrated passion for customer service.
• Excellent written and verbal communication skills.
• Customer service minded with a personality that relates well with a broad spectrum of people.
• Thrives in a pay for performance atmosphere.
• Proven ability to multi-task.
• High degree of integrity.
• Confidence.
• Sales mentality.
• Adaptable to an ever changing environment.
• Desire for career advancement.
• Problem solving skills.