Practice Support Assistant

About the Role

Optum is a global organization dedicated to improving health outcomes through technology. This role, Practice Support Assistant, is a key member of the medical team, providing excellent customer service and supporting patient-clinician relationships. The position operates with a high level of autonomy and competency, handling administrative tasks that may vary by department.

• Schedule: Monday - Friday, 9:00 AM - 5:30 PM EST
• Location: 291 Independence Dr. Chestnut Hill, MA 02467
• Some travel may be required to other sites for training.

Key Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking and patient outreach
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

Requirements & Tech Stack

• High School Diploma/GED
• 1+ years of customer service or healthcare experience
• Access to reliable transportation
• Microsoft Office
• Scheduling software
• Electronic medical records systems (Epic or equivalent)

Qualifications

• Associate's Degree in Medical Office Administration Program (Preferred)
• Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills