Bilingual Hybrid Development Representative

About the Role

The Hybrid Development Representative (HDR) role is an entry point into our sales organization, designed to develop future Account Executives. This is a structured path for a professional sales career, with high performers expected to advance through the Toast Sales Academy.

• Career Path: HDR → All-Bound Sales Development role → Account Executive (AE)
• Timeline to AE: 12-18 months

Key Responsibilities

As a Bilingual Hybrid Development Representative (HDR), you will build and qualify opportunities within our sales pipeline. You will execute high-volume outreach to prospective businesses to determine mutual fit for our all-in-one digital platform, ensuring Account Executives receive high-quality engagements.

• Complete at least 100 high-quality outreach activities daily (warm/cold calls, emails, and social touch points).
• Host qualification calls to understand prospect needs and how they can benefit from our platform.
• Schedule meetings for qualified prospects, ensuring a seamless handoff to the appropriate Account Executive.
• Learn and execute various inbound and outbound outreach methods, preparing for specialization and eventual development into an Account Executive.

Requirements & Tech Stack

• Bilingual Fluency: Must be fluent in Mandarin and English (read, write, and speak).
• Career Ambition: Driven by a long-term goal of becoming a full-cycle Account Executive (AE) and working in a commissioned closing role.
• Proven Drive and Refusal to Fail: Possesses self-discipline and sustained effort to achieve ambitious daily activity goals and recover from rejection.
• Growth Mindset: Actively seeks and applies feedback, proactively self-assesses performance to identify areas for growth.
• High Self-Accountability: Driven by measurable results and takes ownership of daily performance metrics and pipeline contribution.
• High Customer Empathy and Resilience: Demonstrated ability to handle rejection and objections professionally while driving positive outcomes.
• Aptitude for Critical Thinking: Naturally curious, resourceful, and thrives on processing new information to solve complex problems and qualify prospects.
• Exceptional Communication Skills: Clear, professional, and persuasive communicator across high-volume calls and written outreach (email/social).
• Strong Organizational Skills: Meticulous attention to detail and ability to manage time effectively for 100+ daily outreach activities.

Qualifications

• Previous Sales or Sales Internship experience.
• Experience participating in Collegiate Sales Competitions.
• Direct experience working in the hospitality or retail industries.