Epic Hospital Billing Application Coordinator

About the Role

The Epic Hospital Billing Application Analyst supports Patient Financial Services and revenue cycle operations through the implementation, maintenance, optimization, and ongoing support of Epic Hospital Billing applications. This role is well suited for an individual who combines strong analytical and problem-solving skills with an interest in healthcare technology and revenue cycle operations. The analyst will develop an understanding of Patient Financial Services workflows and translate operational needs into effective Epic solutions. The successful candidate will also provide responsive, customer-focused support to end users and work collaboratively to identify opportunities for system and workflow improvements.

Essential Functions

• Provides day-to-day application support for Epic Hospital Billing and related Patient Financial Services and revenue cycle workflows.
• Triages application support tickets, investigates reported issues, identifies root causes, and coordinates timely resolution or escalation.
• Troubleshoots and resolves break/fix issues affecting Epic Hospital Billing functionality and revenue cycle operations.
• Partners with Patient Financial Services, revenue cycle teams, application teams, and other stakeholders to understand operational needs and translate business requirements into functional application solutions.
• Assists with the design, development, configuration, implementation, and optimization of Epic Hospital Billing workflows and functionality.
• Supports system enhancements by gathering requirements, documenting workflows, evaluating potential solutions, and assisting with implementation.
• Develops and executes testing plans for application changes, enhancements, upgrades, fixes, and other system updates.
• Performs routine application maintenance and operational support activities.
• Participates in revenue cycle and technology projects, including application enhancements, workflow improvements, system upgrades, and other initiatives impacting Patient Financial Services.
• Documents application configurations, business requirements, workflows, system changes, testing results, and support procedures.
• Provides training and guidance to end users on Epic Hospital Billing functionality and assists with the development and maintenance of user documentation.
• Runs reports and performs analysis to support application troubleshooting, operational needs, and ongoing system maintenance.
• Collaborates with technical and non-technical stakeholders to identify opportunities to improve workflows, system usability, and operational efficiency.
• Provides high-quality, responsive, and customer-focused support while effectively managing multiple requests and priorities.
• Maintains knowledge of Epic functionality, healthcare revenue cycle processes, and applicable organizational procedures.
• Obtains and maintains required Epic certification(s).

Requirements & Tech Stack

• Epic Hospital Billing
• Epic
• Microsoft 365

Qualifications

• Education: Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, Business, or a related field preferred/required based on organizational requirements. Relevant professional experience may be considered in lieu of a degree.
• Experience:
• 0–1+ years of related information technology, application support, systems analysis, healthcare operations, or comparable experience.
• Experience working in a healthcare IT environment preferred.
• Healthcare revenue cycle or Patient Financial Services experience strongly preferred.
• Experience supporting Epic or another electronic health record or healthcare billing system is preferred.
• Previous Epic Hospital Billing experience or certification is a plus but is not necessarily required if the candidate meets Epic certification eligibility requirements.
• Knowledge, Skills, And Abilities:
• Interest in developing expertise in Epic Hospital Billing and healthcare revenue cycle systems.
• Understanding of, or ability to quickly learn, Patient Financial Services and hospital billing workflows.
• Ability to analyze application issues, troubleshoot problems, and identify appropriate solutions or escalation paths.
• Ability to document business requirements, system requirements, workflows, and business processes.
• Ability to translate operational needs into clearly defined application requirements.
• Strong analytical, critical-thinking, and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage support tickets, maintenance activities, enhancements, and project assignments simultaneously.
• Strong attention to detail and commitment to application quality and accuracy.
• Ability to test application changes and document results.
• Customer-service orientation with the ability to respond effectively to end-user questions and application issues.
• Ability to work collaboratively across Digital/IT, Patient Financial Services, and revenue cycle teams.
• Proficiency with Microsoft 365 and common productivity tools.
• Ability to obtain and maintain required Epic certification(s).

Additional Job Details

• Hybrid Work Model Required: 1x/wk onsite at Assembly Row in Somerville, MA.
• Work Hours: M-F Eastern Business Hours required.
• A quiet, secure, compliant workspace is required for remote workdays.
• Work Location: 399 Revolution Drive
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day