Patient Navigator, ACC Member

About the Role

The AmeriCorps Member will serve as a Patient Navigator within the Reproductive Endocrinology and Infertility (REI) Division at Boston Medical Center. The role focuses on improving access to fertility care for underserved communities.

Key Responsibilities

• Provide nonclinical patient navigation support and staff-approved education throughout the infertility evaluation process.
• Assist patients with appointment coordination and scheduling of tests.
• Help patients overcome barriers to care.
• Connect patients with approved hospital and community resources.
• Facilitate communication with the healthcare team within the Member's assigned role.
• Support the development and refinement of patient navigation workflows and educational resources.
• Track patient engagement, barriers to care, and evaluation completion using hospital-approved systems.
• Assist with staff-led exploration of technology, including artificial intelligence (AI), to enhance navigation services.
• Performance Goals: Support 50-75 patients, develop or refine educational resources and workflows, and contribute to program evaluations.

Note: The Member will not provide medical advice, perform clinical duties, interpret test results, make clinical decisions, or provide abortion services or referrals.

Requirements & Tech Stack

• Passion for community service and connecting neighbors to digital tools, skills, and opportunities.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively.
• Interest in gaining experience in community development or digital inclusion.
• Experience with Microsoft Office Suite or similar productivity software is implied through the need to track information and use hospital-approved systems.
• Familiarity with AI concepts is beneficial for assisting in exploration efforts.

Qualifications

• Be a U.S. Citizen, National, or Lawful Permanent Resident.
• Hold a high school diploma or GED equivalent.
• Be 17 years of age or older by the start of service.
• Have not already served four (4) or more AmeriCorps State/National terms.

Learning & Development Opportunities

• Week-long virtual orientation with the national cohort.
• Week-long, in-person national Winter Institute convening (travel, lodging, per diem covered).
• Twice-monthly virtual training on skills such as project management, asset-based community development, grant writing, and serving vulnerable populations.
• Self-paced curricula with opportunities to earn badges and credentials.
• Structured community listening tour.
• Dedicated 1:1 support from a Lead For America Program Coordinator.
• Twice-monthly peer pod meetings for networking and professional development.
• Access to a national network of ACC Members, alumni, and community partners.

Service Term & Hours

• Timeline: December 7th, 2026 - August 13th, 2027.
• Hours: Full-time (approximately 40 hours per week).
• Total Service Hours: 1200 hours.

Benefits

• $23,300 living stipend (disbursed bi-weekly).
• $5,220 Segal Education Award through AmeriCorps.
• Healthcare coverage (if applicable).
• Access to childcare benefits.
• Student loan forbearance during the service year.
• Fully-funded ACC Winter Institute.