Supervising Associate, S And O

About the Role

GDS ES Strategy & Operations is a service function of energetic professionals responsible for providing strategic and operational support to Enablement Service functions. They partner with the ES Operating Executive to articulate the ES ambition, vision, and measures of success. They drive ES-wide operational excellence initiatives and act as trusted business advisors, providing comprehensive support to service functions on their operational priorities. They review performance by analyzing key KPIs and liaising with SF leaders, operations managers, and GDS Operations to provide insights. They play an integral role in positioning ES performance for GDS and ES committees.

Essential Functions of the Job

• Partnering with senior leadership / CLT for data gathering, assessment/analytics, summarization, and visualization for PPTs.
• Stakeholder management (Region leaders, functional leaders) – managing leadership visits, agendas, and coordinating with procurement and real estate teams.
• Management and tracking of regular deliverables partnering with CLT / leaders for AC meetings, BE meetings, GLT, GMP.
• Program / project management of select initiatives (need basis – Eg: Region initiatives) – ability to drive discussions and deliverables, manage timelines, and milestones.
• Expertise in managing dashboards and story boards with Microsoft Excel, PowerPoint, Power BI is a must.
• Familiarity with AI tools like CoPilot, EYQ, basic prompting.
• Support with strategy formulation, execution, KPI tracking, and reporting.
• Lead the planning and implementation of Strategic Initiatives for GDS ES SFs.
• Support in creating and implementing Strategic Initiatives.
• Collaborate with various teams (service delivery and support teams) to provide support in driving business goals.
• Constantly monitor and report progress on multiple ES-wide initiatives to stakeholders using infographic dashboards.
• Deliver results within the boundaries of existing challenges.

Knowledge and Skills Requirements

• Manage a number of concurrent MIS reporting activities.
• Strong multi-tasking, prioritization, organizational, and time management skills.
• Administration and organization.
• Strong in managing multiple reports at a go.
• Strong project management skills.
• Problem-solving skills.
• Analytical skills.
• Able to prioritize effectively.
• Proficiency in MS PowerPoint, Excel, and Power BI to create dashboards and story boards.
• Ability to identify and flag potential risks to senior leadership. Work towards building and implementing mitigation plans.
• Interpersonal skills.
• Excellent Analytical and presentation skills.
• Excellent written and oral communication skills.
• Strong stakeholder management skills.
• Flexibility.
• Respond well to deadlines and work outside of normal hours (when required).
• Comfortable working on a number of activities concurrently.
• Able to work in a rapidly changing environment and prioritize accordingly.
• Ability to work strategically and collaboratively across departments.
• Proficiency preparing and reviewing MIS related dashboards and reports.
• Proven track record of effectively interacting with senior management.
• Strong Project Management Skills.
• Impeccable managerial and interpersonal skills.