Crew Member

About the Role

The Crew Member role at Wagh Bakri Tea Group is a full-time, on-site position based in Delhi, India.

Key Responsibilities

• Support day-to-day store operations.
• Welcome customers.
• Present product options.
• Assist with tea and beverage preparation according to company standards.
• Maintain cleanliness and organization of the service area.
• Handle basic point-of-sale transactions.
• Replenish stock on shelves and display counters.
• Follow food safety and hygiene guidelines.
• Adhere to company procedures.
• Help create a friendly, efficient environment for customers.
• Collaborate with team members to meet store targets and deliver consistent service quality.
• May include rotating shifts and weekend work.

Requirements & Tech Stack

• Customer service and communication skills, with the ability to interact politely and clearly with a diverse range of customers.
• Basic retail and sales skills, including handling cash/point-of-sale systems and assisting customers in product selection.
• Operational and hygiene awareness, with the ability to follow standard operating procedures, food safety practices, and cleanliness guidelines.
• Teamwork and reliability, including the ability to work collaboratively, follow instructions, and support colleagues during peak hours.
• Good physical stamina and willingness to stand for extended periods, perform light lifting, and manage fast-paced store activities.
• Basic educational qualifications (such as completion of secondary school).
• Proficiency in English and Hindi or local languages.

Qualifications

• Prior experience in retail, hospitality, or food and beverage service is an advantage but not mandatory.