Customer Service Representative

RAYMOND WEIL

About the Role

• Full-time, on-site role
• Based in New York, NY

Key Responsibilities

• Handle customer inquiries via phone, email, and other channels.
• Provide knowledgeable guidance on products, orders, repairs, and warranties.
• Resolve issues efficiently.
• Ensure accurate documentation of interactions.
• Follow up to confirm customer satisfaction.
• Manage service requests.
• Coordinate with internal departments such as sales and repair centers.
• Maintain up-to-date knowledge of brand products and policies.
• Contribute to continuous improvement of customer experience by identifying trends in feedback and recommending process enhancements.

Qualifications

• Demonstrated skills in Customer Service and Customer Support.
• Ability to handle inquiries and issues professionally.
• Experience enhancing Customer Satisfaction and Customer Experience through proactive communication and problem-solving.
• Background working as Customer Service Representatives or in similar client-facing roles in retail, luxury, or consumer goods is preferred.
• Strong verbal and written communication skills, with a polished and empathetic approach suitable for a luxury brand clientele.
• Ability to manage multiple tasks, prioritize effectively, and maintain accuracy in a fast-paced environment.
• Comfort with CRM systems and basic office software.
• Experience with service or repair workflows is a plus.
• High level of professionalism, reliability, and attention to detail.
• Commitment to brand standards and customer care.
• High school diploma required.
• An associate or bachelor’s degree in business, communications, or related field is advantageous.