Customer Implementation & Success Intern

About the Role

Guardex uses AI-powered video analytics to help businesses improve safety, compliance, and operational efficiency. This role involves coordinating customer implementations, managing projects, and building strong customer relationships.

Key Responsibilities

• Customer relationship management: Build trust, understand expectations, and maintain consistent, professional communication.
• Project planning: Break requirements into actionable tasks, define milestones, and coordinate ownership and timelines.
• Execution tracking: Monitor deliverables, dependencies, and pending actions to keep projects progressing.
• Prioritisation and change management: Track changing requirements, assess their impact, and align stakeholders on priorities.
• Customer communication: Participate in review calls, conduct follow-ups, and communicate progress and next steps.
• Requirements gathering: Translate customer discussions into actionable inputs for the deployment team.
• Documentation and reporting: Maintain accurate meeting summaries, project trackers, customer records, and status reports.
• Quality and closure: Verify completed work against expectations and ensure customer feedback reaches closure.
• Risk management and escalation: Identify blockers and delays early, follow up on resolutions, and escalate with clear context.
• Process improvement: Create repeatable workflows that make customer delivery more organised and efficient.

What We Are Looking For

• Exceptional attention to detail: Notice gaps, maintain accurate records, and check work thoroughly.
• Strong organisational skills: Bring structure to multiple tasks, deadlines, and changing priorities.
• Ownership and diligence: Follow through without repeated reminders.
• Project management aptitude: Plan work, track progress, coordinate people, and identify priorities.
• Clear communication: Listen carefully, ask thoughtful questions, and express yourself clearly.
• Relationship-building skills: Be patient, responsive, and comfortable working with different stakeholders.
• Proactive problem-solving: Anticipate issues and take initiative.
• Technical curiosity: Enjoy learning software and understanding technology products.
• Comfort with spreadsheets, documentation tools, and task-management platforms.

Qualifications

• Final-year students and recent graduates who can commit to the full internship.

Internship Details

• Duration: 3–4 months
• Stipend: ₹15,000–₹20,000 per month
• Work directly with: The founder and deployment team
• PPO Opportunity: Based on performance