Customer Support Executive
NimbusPost
Gurugram, Haryana, IndiaFresher3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- OperationsTroubleshootingExcel
- Nice to have
- Customer service
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Customer service87%Operations18%Troubleshooting15%Excel7%of 149 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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About the Role
As a Customer Support Executive at NimbusPost, you will be responsible for managing client interactions and ensuring smooth operations between sellers and shipping services.
Key Responsibilities
- Handle incoming queries via calls, emails, and chats.
- Act as a liaison between sellers and shipment executives.
- Manage and resolve conflicts with upset clients by providing satisfactory solutions.
- Follow up with shipping services to ensure timely deliveries.
- Maintain and organize client data.
- Develop effective communication channels between sellers and courier services.
- Monitor and assess client satisfaction levels.
- Handle client requests and troubleshoot problems effectively.
Requirements & Tech Stack
- MS Excel proficiency.
- Fluent in English communication.
- Strong coordination and time management skills.
- Ability to innovate solutions and manage irritated customers.
- Eagerness to learn new techniques to enhance client success.
- Capable of working well under pressure.
Qualifications
- Graduate in any field.
- Experience in customer service or similar roles preferred.