Customer Support Executive

About the Role

The Customer Support Executive will provide day-to-day support to NammaBill users by handling incoming queries through phone, chat, and email, ensuring timely and accurate resolutions. This is a full-time, on-site role based in Salem.

Key Responsibilities

• Guide customers on platform features.
• Assist with GST billing and basic technical issues.
• Escalate complex problems to the appropriate internal teams.
• Maintain clear records of customer interactions.
• Gather feedback.
• Contribute to continuous improvement of support processes.
• Coordinate with product and operations teams to deliver a consistent and positive customer experience.

Qualifications

• Strong customer-facing skills in Customer Support and Customer Service, with a focus on clear communication and problem-solving.
• Ability to manage Online Support channels and maintain high Customer Satisfaction through timely, empathetic responses.
• Basic Technical Support capabilities to troubleshoot common software issues and guide users through the NammaBill platform.
• Good spoken and written communication skills in English.
• Fluency in local languages is an advantage.
• Comfort with using business software, mobile apps, and cloud-based tools.
• Prior experience in SaaS or billing solutions is a plus.
• Organized and detail-oriented, with the ability to document interactions and follow standard operating procedures.
• Ability to work collaboratively in an on-site team environment in Salem.
• Maintain a customer-first mindset.

Requirements & Tech Stack

• Preferred qualification: Diploma or bachelor’s degree in any discipline.
• Prior experience in customer support or helpdesk roles is beneficial.