Bilingual Pediatric Medical Assistant (Open Rank)

Job Title: Bilingual Pediatric Medical Assistant (Open Rank)

Key Responsibilities

• Work with the pediatric team, serving ages 0 to 22 years.
• Flex between pediatric clinics as needed.
• Demonstrate sensitivity to patients with reduced economic and health resources.
• Support patients in clinics and remotely via phone or Tele-Health (Zoom).
• Speak Spanish and English daily, communicating clinical terminology.
• Greet patients and families courteously and complete check-in procedures in person and remotely.
• Utilize the Electronic Health Record (EHR) to:
• Measure and document vital signs, notify providers of out-of-range values.
• Review and complete medication reconciliation.
• Accurately document patient's chief complaint and health history.
• Prepare and coach patients for examinations, assist providers as needed.
• Perform standard patient screening tests using apps and advanced technological tools for HIPAA-compliant communication workflows (high-speed laptops, iPads, MS Teams / Jabber).
• Perform phlebotomy and follow safe lab procedures for specimen collection and handling.
• Perform basic wound care and first aid.
• Provide patient education on office policies, lab results, medications, diagnoses, treatment plans, and follow-up calls.
• Prepare, administer, and electronically document medications within scope (e.g., Depo-Provera) with provider authorization.
• Administer immunizations, maintain immunization records, and complete annual immunization training.
• Perform clerical and administrative duties, including covering front desk and answering overflow calls.
• Answer phone calls, schedule appointments, fax/upload orders, internal/external records, and prepare school documents.
• Maintain supply inventory through tracking and stocking, including maintenance of sterilized instruments.
• Place orders for replacements through the Compliance Officer.
• Fax prescriptions to pharmacies and participate in insurance Prior Authorizations (PARs).
• Engage with community partners (public health agencies, specialty offices, hospitals, healthcare facilities).
• Attend regular team huddles, team meetings, and staff meetings.
• Utilize CU learning and development opportunities.
• Perform additional miscellaneous job duties as assigned, including clinic grant initiatives.
• Uphold strict compliance with University and professional policies/procedures.
• Follow CDC guidelines for reporting illness and temperature, wearing masks, and washing hands during flu seasons and pandemics.
• Medical Assistant I Level: Perform full range of technical health tasks and problem-solving independently, follow established work procedures and guidelines. Focus on performing and strengthening medical assistant functions with intent to promote after approximately 1 year of experience, training, and evaluations.
• Medical Assistant II Level: Adapt practical approaches to various situations, improvise solutions. Includes responsibility for training lower-level technicians.
• Process basic referrals and imaging study orders.
• Process prior authorization requests.
• Train and onboard newly hired MAs.
• Perform clinical equipment quality checks.

Requirements & Tech Stack

• Federally Qualified Health Center (FQHC) environment experience (preferred for MA II).
• Patient-Centered Medical Home environment experience (preferred for MA II).
• Experience with or formal training in retrieving imaging studies (preferred for MA II).
• Experience with or formal training in querying patient record databases (e.g., COHRIO) (preferred for MA II).
• Experience with injections, vaccine administration, and documentation (preferred for MA II).
• Experience training new hires (preferred for MA II).
• Experience with or formal training in phlebotomy and point-of-care testing (preferred for MA II).
• Experience with or formal training in working with pediatric and adolescent populations (preferred for MA II).
• Experience with or formal training in temperature log monitoring and reporting for Vaccines for Children Program (VFC) (preferred for MA II).
• Electronic Health Record (EHR) proficiency.
• Proficiency in using various computer applications.
• Proficiency in using tools to communicate with staff and complete clinical documentation.
• HIPAA knowledge and ability to adhere to guidelines.
• OSHA guidelines knowledge and ability to adhere to.
• Tele-Health (Zoom).
• MS Teams / Jabber.
• High-speed laptops, iPads.

Qualifications

Minimum Qualifications

• Completion of an accredited medical assistant program.

Medical Assistant II

• One (1) year of experience working as a medical assistant.

Substitutions (All Levels)

• One year of medical assistant experience may substitute for completion of an accredited program (in addition to any required years of experience).
• Nursing Aide / Licensed Practical Nurse / Emergency Medical Technician: Completion of an accredited program, Colorado state licensure, and years of experience may substitute for medical assistant specific requirements.
• Current Registered Nursing Student: Colorado State Certified Nurse Aide licensure may substitute for an accredited medical assistant program. Completion of Medical/Surgical Nursing I course with a passing grade may substitute for an accredited medical assistant program.

Conditions of Employment (All Levels)

• Must be legally authorized to work in the United States without sponsorship.
• Willing and able to obtain current BLS/CPR certification by date of hire.
• Willing and able to speak Spanish and English daily.
• Willing and able to remain credentialed and ensure credentialing materials stay current.
• Willing and able to work until 8 p.m. on designated extended-hours shifts as needed.
• Availability to work weekends on an infrequent, rotating, as-needed basis.
• Willing and able to work in a normal patient care environment with some exposure to biological hazards and infectious diseases.

Knowledge, Skills, and Abilities (All Levels)

• Ability to take direction and utilize independent judgment and work priorities.
• Exemplary organizational skills and ability to prioritize.
• Ability to maintain patient confidentiality.
• Knowledge of current medical procedures and understanding of basic medical terminology.
• Ability to establish and maintain effective working relationships.
• Effective interpersonal skills.
• Outstanding customer service skills.
• High level of attention to detail and accuracy.
• Basic knowledge of Colorado state immunization requirements.
• Ability to work with pediatric patients aged 0 to 24 and their families.
• Knowledge of pediatric growth and developmental milestones.
• Ability to provide developmentally appropriate, family-centered care.