Coordinator, Marketing

About the Role

This role fosters an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere and promoting a customer-centric culture of offering superior guest service and actively building long-lasting guest relations.

Key Responsibilities

• Coordinate the planning, setup, execution, and reporting of casino promotions, drawings, tournaments, giveaways, and special events.
• Build, test, and maintain promotions within Trilogy and Bally Rewards kiosk systems, ensuring accuracy before launch.
• Coordinate promotional drawings, including activation, winner selection, verification, prize fulfillment, documentation, and reporting.
• Create and maintain promotion rules, operational instructions, calendars, checklists, winner records, and departmental documentation.
• Develop and proofread guest-facing promotional messaging, signage, internal communications, and employee talking points.
• Provide guest support and troubleshoot promotional offers, kiosks, prizes, and operational issues, escalating when appropriate.
• Own assigned promotions from planning through completion, proactively managing deadlines, identifying potential issues, and keeping Marketing leadership informed.
• Execute drawings and events as needed on the casino floor.
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program.
• Perform other duties as assigned.

Requirements & Tech Stack

• Everi/Trilogy experience highly desired.
• Proficient in the entire Microsoft Suite.
• Ability to learn other software systems easily.

Qualifications

• A minimum of six months of related experience and training.
• High school diploma or equivalent.
• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Excellent interpersonal and communication skills.
• Ability to work weekends, weeknights, and holidays.

Physical Demands & Work Environment

• Regularly required to see, talk, hear, walk, and stand.
• Frequently required to use hands to handle, feel, and reach.
• Occasionally required to sit or stoop.
• Must occasionally lift and or move up to 30 pounds.
• The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.
• Requires visual acuity to perform close-up work, maintain peripheral awareness, and distinguish colors, shapes, and details when reviewing marketing materials, promotional items, documents, and digital content.

Compensation

• Target Rate: $25.00/Hour
• Additional Benefits: $7 Daily Employee Parking