Order Processor

About the Role

This is a fully remote, entry-level Order Processor position based in New York, United States. The role requires a 40-hour weekly commitment, with working days and shift times subject to variation. You will be part of the customer service team, reporting to a customer service team lead. The position supports a dependable online shopping experience by ensuring clear order details, timely status updates, and thoughtful issue routing.

Key Responsibilities

• Review incoming online orders from assigned queues, customer emails, and service tickets to identify requested items, quantities, delivery details, and customer notes.
• Enter and update order information in an ecommerce platform such as Magento, following established order review steps.
• Check customer and order details against available product information, noting missing, unclear, or conflicting information before the request moves forward.
• Use a CRM such as Copper to record order status, customer contacts, actions taken, and relevant follow-up details.
• Respond to routine customer questions about order status, available product information, and next steps through a support platform such as Help Scout.
• Maintain a clear worklist in a spreadsheets and data entry tool such as Airtable to organize assigned requests and pending follow-ups.
• Contact customers when clarification is needed for incomplete order details, using clear and professional written messages.
• Route product availability questions, fulfillment delays, or system issues to the appropriate fulfillment contact, product information contact, or customer service team lead.
• Monitor open requests, review updates from internal contacts, and provide customers with timely status information when available.
• Meet quality expectations measured by order accuracy, timely turnaround, complete notes, and appropriate follow-up on unresolved requests.

Requirements & Tech Stack

• Ecommerce platform such as Magento
• CRM such as Copper
• Support platform such as Help Scout
• Spreadsheets and data entry tool such as Airtable

Qualifications

• High school diploma or equivalent.
• Entry-level; no experience required, related experience preferred.
• Interest in online retail order review, customer requests, product information, and ecommerce workflows.
• Familiarity with an ecommerce platform such as Magento, a CRM such as Copper, or a support platform such as Help Scout preferred.
• Ability to enter order details carefully, compare information across systems, and recognize missing or conflicting details.
• Ability to write clear customer updates and communicate respectfully with customers and internal contacts.
• Ability to follow established steps, maintain complete order notes, and manage assigned worklists in a spreadsheets and data entry tool such as Airtable.
• Reliable computer, high-speed internet, and a quiet private workspace.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits

• Fully remote work from home.
• Structured onboarding and training.
• Regular check-ins with the customer service team lead.
• Skill building in online order review, product information navigation, customer status updates, and workflow coordination.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.